Apps and software

How to cancel Dropbox

Last checked Oct 2026Source: the company's own help page (linked below)

Cancel on dropbox.com under Manage account. You drop to the free 2 GB plan at the end of the billing cycle.

Steps

1. Log in to dropbox.com.
2. Click your avatar (picture or initials) in the bottom-left corner.
3. Click Manage account.
4. Click Cancel plan at the bottom of the page.
5. Pick a reason, click Continue canceling, and follow the prompts.
6. Look for the email "Dropbox Plan will not renew".

Refunds, timing and things to know

• Your account changes to free Dropbox Basic at the end of your current billing cycle and you are not charged again. Basic has 2 GB. If you are over the limit you may not be able to sync or upload, and Dropbox may delete files to get under it.
• Deleting the app or letting your card expire does not cancel. Your bank may pass the charge to a new card.
• Refunds: Dropbox says payments are not refundable in most cases. If you think there is a billing error, contact Dropbox support.
• Can't cancel online? Dropbox accepts cancellation by mail; its help page has a template.

If someone else bills you

• No Cancel plan button? You probably bought on a phone. Cancel in the Apple or Google Play app store.

Sources

• Dropbox Help: How to cancel or change an individual Dropbox subscription
• Dropbox Help: Can I get a refund on a Dropbox subscription?

Last checked Oct 2026. Companies change their menus often. If a step does not match what you see, follow the official page above. Money Back Helper is not affiliated with Dropbox.